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  • Import Taxes & Duties

  • International orders may be subject to import tax, duties and related Customs fees for the imports, Fees charged depend on the country of delivery and must be paid to the local tax authority upon receipt of your package. IGP Express is currently unable to predict whether or not you will be charged a fee or what that fee might be. For further details of charges, please contact your local Customs office directly.

  • How to view order status or records?

  • Hover on top right corner personal account number, select “Order history” on pull-down menu, you can view the order information, status and records.


  • Can I make an order for only 10 products?

  • Yes, individual product support MOQ of 10 pcs, like: Waterproof Dry Knapsack. Different product has got different MOQ, you can view it on product detail page.

  • Is there any other extra charge?

  • If you buy the products directly, you have to pay additional freight charge. Details are on Freight Calculation page. If you need to print pattern or text on product, IGP EXPRESS will collect 0.8CNY printing fee for each product (minimum charge is 400 CNY, final cost will be subject to higher amount, minimum charge for hot product is 300CNY), we provide 12 spot color for choices, if customer asks for appointed spot color, we’ll collect 120 CNY for toning fee.


  • About stockout and suspend production

  • Some product may have the situation of stockout, suspend production or price fluctuation。 If there’s shortage of products, we’ll contact customer in time, help you to change product. 

  • How many days does it take in transit?

  • Different countries and regions need different times, transport time depends on place of receipt. You can view details on Freight Calculation page.


  • How long is the delivery time? when will you receive the goods?

  • Delivery time (from payment to the arrival time) = production time + printing time + transport time


    Production time:

    Different products have got different production time depend on inventories and production complexity. You can view more information on detail page of each product.


    Printing time:

    If you need to print on products, this may take 2 workdays. If you buy no-printing products directly, this time will not be calculated.


    Transport time:

    Different countries and regions need different times, transport time depends on place of receipt. You can view details on Freight Calculation page.

  • How many days will it take for shipment?

  • Shipping time: Production time + Transport time

  • How to calculate freight?

  • Different area has got different freight, please refer to the details on freight calculation page. 

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