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  • Printing Method

  • IGP Express's products are divided into full-color printing and single- color p rinting:

    Single-color P rinting
    Screen printing is generally used. Client can choose any color via our platform. All the printing will be based on our color standard. If there is any Pantone Color requirements, you can also choose to print in any pantone colors and fill in the Pantone Color directly to ensure color output. .

    * Pantone Color P rinting requires an additional charge of RMB120!

    Full-c olor P rinting
    Most of products are D igital P rinting, and some of the paper products are printed in Offset Printing . No Pantone C olors are available. Customers who have very strict requirements on printing colors are not recommended.

  • MOQ = 1

  • If the order quantity of the customer fails to meet the minimum order quantity of the product, even less than 10 items, you can purchase products directly at www.kusdom.com . KUSDOM offers more than 500 products that can be customized. A ll of the product can be personalized without minimum order requirement.

  • Dedicated Service

  • If you need dedicated services or more personalized gift services, you can source products at www.igpglobal.com , or directly email sales@igpglobal.com with your service and product requirements, and leave contact information. We will a rrange customer service colleagues to contact you and provide follow-up and advice services. IGP's product range is more than 10,000 items.

  • How long is the delivery time? when will you receive the goods?

  • Delivery time (from payment to the arrival time) = production time + printing time + transport time


    Production time:

    Different products have got different production time depend on inventories and production complexity. You can view more information on detail page of each product.


    Printing time:
    If you need to print on products, this may take 2 workdays. If you buy no-printing products directly, this time will not be calculated.

    Transport time:
    Different countries and regions need different times, transport time depends on place of receipt. You can view details on Freight Calculation page.
  • Payment Method

  • To meet your needs, IGP Express now offers more diversified payment methods. Details are as follows:

    1. Credit Card
    We accept VISA and MASTER credit cards


    2. Bank transfer (Applicable to Hong Kong, Taiwan, Macau and Malaysia only)
    Hong Kong Customers
    HSBC Bank Hong Kong
    Account Number: 124 419425 838
    Account Holder : Kusdom Limited

    Macau Customers
    Macau Bank of China
    Account Number: 01 01 20 839024
    Receipt Holder : Innovative Gift & Premium (Macau) Limited

    Taiwan Customers
    TAIPEI FUBON COMMERCIAL BANK
    Branch: Sanchong Branch
    Account Number: 6791 0201 9930
    Account Holder : INNOVATIVE GIFT &PREMIUM (HK) LIMITED

    Malaysian Customers
    Maybank
    Account Number: 564052529979
    Account Holder : Innovative Gift & Premium SDN BHD


    Note: After transferring, please upload the bank slip, click on My Account → Orders → view order details → upload the transfer record, we will manually confirm and update the order status into “processing.” once payment received. The production will be begun once receiving the payment.


    3. Send cheque (for Hong Kong only)
    If you submit a cheque payment by post, please write "
    Kusdom Limited" on the header and write the order number on the back of the cheque, and send it to”Unit 401 , Efficiency House , 35 Tai Yau Street , San Po Kong , HK ”.
    Note: Do not mail cash.

  • MOQ = 1

  • If the order quantity of the customer fails to meet the minimum order quantity of the product, even less than 10 items, you can purchase products directly at www.kusdom.com . KUSDOM offers more than 500 products that can be customized. A ll of the product can be personalized without minimum order requirement.

  • Dedicated Service

  • If you need dedicated services or more personalized gift services, you can source products at www.igpglobal.com , or directly email sales@igpglobal.com with your service and product requirements, and leave contact information. We will a rrange customer service colleagues to contact you and provide follow-up and advice services. IGP's product range is more than 10,000 items. 

  • How to return and exchange if I received defective products?

  • IGP Express provides you a “no reason to return and exchange” service within 7 days from the date of receiving the products. If the product has got quality problem, IGP Express will afford relevant expenses; otherwise, it will be at the customers expense.


    1.Please contact our customer service before return or exchange(Contact Us), we will help you for the relevant matters.


    2.Exchange instruction

    Once received the product and confirm it as defective in real time, please pack it properly and IGP Express will replace it with a new one. 


    3.Return instruction

    (1). Please check the product again before return to make sure correct operation;

    (2). Contact with customer service team of IGP Express and return the product by proper packing(please note that the returned product must be in new condition and original package with detailed list, invoice and attached parts).

    (3). Only no printing product can enjoy “no reason to return” service in 7 days, customers should afford delivery fee and service charge by themselves,it will not affect secondary sales; returns are not accepted for customized product except defective problems.

  • Buy Product Sample

  • If you want to request product samples for reference, you can directly click on the purchase button, add the product to the shopping cart, After the payment finished. We will arrange and send out product sample, without printing, as soon as possible.

    You can design and order mass product via the platform of IGP Express once you satisfied with the sample.

    Product Sample Fee (Depends onproducttype) + Courier Fee (Depends on country and region) = Total Charge

    * Sample Fee is not refundable


  • Import Taxes & Duties

  • International orders may be subject to import tax, duties and related Customs fees for the imports, Fees charged depend on the country of delivery and must be paid to the local tax authority upon receipt of your package. IGP Express is currently unable to predict whether or not you will be charged a fee or what that fee might be. For further details of charges, please contact your local Customs office directly.

  • How to register and login?

  • Click top right corner “Login” button to enter the login page, if you haven’t registered yet, click “Sign up” to register a new account. If you have registered, just input the account number and password or login by connecting Facebook account. 


  • What can I do if I forget my password?

  • Clicking “Forget password?”on login page, follow the instructions to change password.


  • Is there any other extra charge?

  • If you buy the products directly, you have to pay additional freight charge. Details are on Freight Calculation page. If you need to print pattern or text on product, IGP EXPRESS will collect 0.8CNY printing fee for each product (minimum charge is 400 CNY, final cost will be subject to higher amount, minimum charge for hot product is 300CNY), we provide 12 spot color for choices, if customer asks for appointed spot color, we’ll collect 120 CNY for toning fee.


  • Is it available to print on products?

  • All products in IGP EXPRESS are available for printing LOGO or pattern. Click “Upload Logo”, choose the printing area, add text or picture on the self-service design platform. You can view effect picture as well. Click “Done” on top right corner to finish your design, and then you can add it to chart and pay for it directly. The whole process is self-supported.

  • how to modify personal information?

  • Hover on top right personal account number, click “My account” on menu and enter my account page to change name, address or password.


  • Can I have the quotation of products?

  • Yes, customer can click “I want a quotation” button in product details page. Fill in company and contact information, the quotation will be sent to your email then.

  • What functions does my account have?


  • My account——you can change your personal information like name, address and password.
    Order history——you can track order history, current order status and delivery information.
    My images——personal image space for storing image, you can directly use the uploaded image when adding image or logo.
    My design——after creating image or logo, the design will be save in “My design” automatically.
    My favorites——collect your favorite product here by clicking “wishlist”.
    Sample list——like shopping chart, you can click “Buy sample” on product page to buy a sample.
  • How to make an order?

  • You can select the product on list page and click “add to chart”on detail page, or add to chart after designing. Confirm the product on shopping chart page and place your order. 



  • How to view order status or records?

  • Hover on top right corner personal account number, select “Order history” on pull-down menu, you can view the order information, status and records.


  • What kind of payment methods does IGP Express have?

  • IGP Express provides various payment methods to satisfy different demands, details as follows:

    1. Credit Card 

    We accept VISA and MASTER credit cards


    2. Bank transfer (Applicable to Hong Kong, Taiwan, Macau and Malaysia only) 

    Hong Kong Customers 

    HSBC Bank Hong Kong

    Account Number: 124 419425 838

    Account Holder : Kusdom Limited


    Macau Customers 

    Macau Bank of China 

    Account Number: 01 01 20 839024 

    Receipt Holder : Innovative Gift & Premium (Macau) Limited 


    Taiwan Customers 

    TAIPEI FUBON COMMERCIAL BANK 

    Branch: Sanchong Branch 

    Account Number: 6791 0201 9930 

    Account Holder : INNOVATIVE GIFT &PREMIUM (HK) LIMITED 


    Malaysian Customers 

    Maybank 

    Account Number: 564052529979 

    Account Holder : Innovative Gift & Premium SDN BHD


    Note: After transferring, please upload the bank slip, click on My Account → Orders → view order details → upload the transfer record, we will manually confirm and update the order status into “processing.” once payment received. The production will be begun once receiving the payment.


    3. Send cheque (for Hong Kong only) 

    If you submit a cheque payment by post, please write "Kusdom Limited" on the header and write the order number on the back of the cheque, and send it to”Unit 401 , Efficiency House , 35 Tai Yau Street , San Po Kong , HK ”. 

    Note: Do not mail cash.

  • Can I have the invoice?

  • Yes. If you choose bank transfer, the system will send an e-invoice to your email automatically; if you choose other payment method, you can send a request. IGP Express will also provide you a paper invoice with the shipping products.

  • Can I make an order for only 10 products?

  • Yes, individual product support MOQ of 10 pcs, like: Waterproof Dry Knapsack. Different product has got different MOQ, you can view it on product detail page.

  • Can I have the quotation of products?

  • Yes, customer can click “I want a quotation” button in product details page. Fill in company and contact information, the quotation will be sent to your email then.


  • Is there any other extra charge?

  • If you buy the products directly, you have to pay additional freight charge. Details are on Freight Calculation page. If you need to print pattern or text on product, IGP EXPRESS will collect 0.8CNY printing fee for each product (minimum charge is 400 CNY, final cost will be subject to higher amount, minimum charge for hot product is 300CNY), we provide 12 spot color for choices, if customer asks for appointed spot color, we’ll collect 120 CNY for toning fee.


  • Can I have some suggestions if I have no idea about the gift?

  • Yes, welcome to use “suggestion” to send your request. You can input your budget on home page or on menu bar. IGP Express will give you some suggestions.

  • About stockout and suspend production

  • Some product may have the situation of stockout, suspend production or price fluctuation。 If there’s shortage of products, we’ll contact customer in time, help you to change product. 

  • Does the product support more than two color printing?

  • No, we only support single color printing currently.

  • Is it available to print on products?

  • All products in IGP EXPRESS are available for printing LOGO or pattern. Click “Upload Logo”, choose the printing area, add text or picture on the self-service design platform. You can view effect picture as well. Click “Done” on top right corner to finish your design, and then you can add it to chart and pay for it directly. The whole process is self-supported.


  • Is it available to print on product packaging?

  • It depends on which product you choose. Some products support printing on packaging, you can view the details on product page. Most products do not support printing on packaging.

  • What kind of printing method does IGP Express support?

  • Screen printing is generally used. Client can choose any color via our platform. All the printing will be based on our color standard. If there is any Pantone Color requirements, you can also choose to print in any pantone colors and fill in the Pantone Color directly to ensure color output. .

    * Pantone Color P rinting requires an additional charge of RMB120!

  • Does IGP Express provide design service?

  • We do not support design service currently. If you need dedicated services or more personalized gift services, you can source products at www.igpglobal.com , or directly email sales@igpglobal.com with your service and product requirements, and leave contact information. We will a rrange customer service colleagues to contact you and provide follow-up and advice services. IGP's product range is more than 10,000 items. 

  • How many days does it take in transit?

  • Different countries and regions need different times, transport time depends on place of receipt. You can view details on Freight Calculation page.


  • How long is the delivery time? when will you receive the goods?

  • Delivery time (from payment to the arrival time) = production time + printing time + transport time


    Production time:

    Different products have got different production time depend on inventories and production complexity. You can view more information on detail page of each product.


    Printing time:

    If you need to print on products, this may take 2 workdays. If you buy no-printing products directly, this time will not be calculated.


    Transport time:

    Different countries and regions need different times, transport time depends on place of receipt. You can view details on Freight Calculation page.

  • How many days will it take for shipment?

  • Shipping time: Production time + Transport time

  • How to calculate freight?

  • Different area has got different freight, please refer to the details on freight calculation page. 

Done