• Shipping instructions

  • Some special products like power banks might be extended by about 5-10 days. We are sorry for this inconvenience.
  • Import Taxes & Duties

  • International orders may be subject to import tax, duties and related Customs fees for the imports, Fees charged depend on the country of delivery and must be paid to the local tax authority upon receipt of your package. IGP Express is currently unable to predict whether or not you will be charged a fee or what that fee might be. Logistics company or the customs may send a tax notice to the recipient at the time, and relevant taxes and fees shall be at the recipient expense. For further details of charges, please contact your local Customs office directly.

  • Can I have the quotation of products?

  • Yes, customer can click “I want a quotation” button in product details page. Fill in company and contact information, the quotation will be sent to your email then.

  • How long is the delivery time? when will you receive the goods?

  • Delivery time (from payment to the arrival time) = production time + transport time

    Production time:

    Different products have got different production time depend on inventories and printing technology. You can view more information on detail page of each product.

    Transport time:
    Different countries and regions need different times, transport time depends on place of receipt. You can view details on Freight Calculation page.
  • Is it available to print on products?

  • All products in IGP EXPRESS are available for printing LOGO or pattern. We’ve got 2 choices of products:

    The first kind: customers can click “Upload Logo”, choose the printing area, add text or picture on the self-service design platform. You can view effect picture as well. Click “Done” on top right corner to finish your design, and then you can add it to chart and pay for it directly. The whole process is self-supported.

    Another kind: customers can click “Upload printing files” to upload your files(we support Jpg,Png,Ai,Pdf format, and support multiple files). We will use the central position of the product as the default printing position, and our staff will follow up you after confirming the order. 

  • MOQ = 1

  • If the order quantity of the customer fails to meet the minimum order quantity of the product, you can purchase products directly at www.kusdom.com . KUSDOM offers more than 800 products that can be customized. A ll of the product can be personalized without minimum order requirement.