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IGP Express provides you a “no reason to return and exchange” service within 7 days from the date of receiving the products. If the product has got quality problem, IGP Express will afford relevant expenses; otherwise, it will be at the customers expense.
1.Please contact our customer service before return or exchange(Contact Us), we will help you for the relevant matters.
2.Exchange instruction
Once received the product and confirm it as defective in real time, please pack it properly and IGP Express will replace it with a new one.
3.Return instruction
(1). Please check the product again before return to make sure correct operation;
(2). Contact with customer service team of IGP Express and return the product by proper packing(please note that the returned product must be in new condition and original package with detailed list, invoice and attached parts).
(3). Only no printing product can enjoy “no reason to return” service in 7 days, customers should afford delivery fee and service charge by themselves，it will not affect secondary sales; returns are not accepted for customized product except defective problems.
You can select the product on list page and click “add to chart”on detail page;
If you need printing, some products are available for designing by yourself, you can buy them after designing. And some products, you can upload the files for printing and add them to chart, our staff will follow up you after confirming the order.
Yes. If you choose bank transfer, the system will send an e-invoice to your email automatically; if you choose other payment method, you can send a request. IGP Express will also provide you a paper invoice with the shipping products.
Yes, customer can click “I want a quotation” button in product details page. Fill in company and contact information, the quotation will be sent to your email then.
Yes, welcome to use “suggestion” to send your request. You can input your budget on home page or on menu bar. IGP Express will give you some suggestions.
