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  • How to return and exchange if I received defective products?

  • IGP Express provides you a “no reason to return and exchange” service within 7 days from the date of receiving the products. If the product has got quality problem, IGP Express will afford relevant expenses; otherwise, it will be at the customers expense.


    1.Please contact our customer service before return or exchange(Contact Us), we will help you for the relevant matters.


    2.Exchange instruction

    Once received the product and confirm it as defective in real time, please pack it properly and IGP Express will replace it with a new one. 


    3.Return instruction

    (1). Please check the product again before return to make sure correct operation;

    (2). Contact with customer service team of IGP Express and return the product by proper packing(please note that the returned product must be in new condition and original package with detailed list, invoice and attached parts).

    (3). Only no printing product can enjoy “no reason to return” service in 7 days, customers should afford delivery fee and service charge by themselves,it will not affect secondary sales; returns are not accepted for customized product except defective problems.

  • How to make an order?

  • You can select the product on list page and click “add to chart”on detail page, or add to chart after designing. Confirm the product on shopping chart page and place your order. 



  • What kind of payment methods does IGP Express have?

  • IGP Express provides various payment methods to satisfy different demands, details as follows:

    1. Credit Card 

    We accept VISA and MASTER credit cards


    2. Bank transfer (Applicable to Hong Kong, Taiwan, Macau and Malaysia only) 

    Hong Kong Customers 

    HSBC Bank Hong Kong

    Account Number: 124 419425 838

    Account Holder : Kusdom Limited


    Macau Customers 

    Macau Bank of China 

    Account Number: 01 01 20 839024 

    Receipt Holder : Innovative Gift & Premium (Macau) Limited 


    Taiwan Customers 

    TAIPEI FUBON COMMERCIAL BANK 

    Branch: Sanchong Branch 

    Account Number: 6791 0201 9930 

    Account Holder : INNOVATIVE GIFT &PREMIUM (HK) LIMITED 


    Malaysian Customers 

    Maybank 

    Account Number: 564052529979 

    Account Holder : Innovative Gift & Premium SDN BHD


    Note: After transferring, please upload the bank slip, click on My Account → Orders → view order details → upload the transfer record, we will manually confirm and update the order status into “processing.” once payment received. The production will be begun once receiving the payment.


    3. Send cheque (for Hong Kong only) 

    If you submit a cheque payment by post, please write "Kusdom Limited" on the header and write the order number on the back of the cheque, and send it to”Unit 401 , Efficiency House , 35 Tai Yau Street , San Po Kong , HK ”. 

    Note: Do not mail cash.

  • Can I have the invoice?

  • Yes. If you choose bank transfer, the system will send an e-invoice to your email automatically; if you choose other payment method, you can send a request. IGP Express will also provide you a paper invoice with the shipping products.

  • Can I have the quotation of products?

  • Yes, customer can click “I want a quotation” button in product details page. Fill in company and contact information, the quotation will be sent to your email then.


  • Can I have some suggestions if I have no idea about the gift?

  • Yes, welcome to use “suggestion” to send your request. You can input your budget on home page or on menu bar. IGP Express will give you some suggestions.

Done